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Senior Manager, Customer Success, Strategic - DACH
Atlassian
Remote · Germany, United KingdomSalary not disclosedfull-timeAtlassian Careers
This leader is dedicated to helping their team and customers realize transformative value from their Atlassian investment. You will guide the team in unlocking early and sustained outcomes through enterprise agile delivery, developer tool automation, new teamwork communities, enhanced IT services, cloud transformation, and AI adoption.
Responsibilities
- Manage, mentor, and coach a high-performing team of Principal and Senior Principal Customer Success Managers to set and achieve OKRs, customer retention goals, and growth targets.
- Build trusted relationships with C-suite and senior decision-makers, demonstrating exceptional executive presence and aligning customer strategies to business priorities.
- Analyze customer insights, product data, feedback, and market trends to identify improvement opportunities with Product and Engineering.
- Contribute to annual and quarterly planning, organizational priorities, and execution of Atlassian’s mission.
Languages
- Work format
- Remote
- Seniority
- Lead
- Added
- 14 Oct 2026
- Last verified
- In the last 5 days
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