Account Manager

Responsibilities

• Own a book of strategic accounts end to end: retention, renewal, and expansion targets
• Build and execute account growth plans — map the org, identify unadopted products and untapped teams, and drive a clear path to increased usage and spend
• Proactively surface expansion opportunities by understanding each customer's product roadmap, technical architecture, and growth plans
• Lead commercial conversations independently, from initial opportunity through pricing, negotiation, and close
• Drive adoption of the full WorkOS platform — SSO, Directory Sync, AuthKit, Audit Logs, and beyond — across new teams, new products, and new geographies
• Partner with Sales
• Support, and Engineering to remove technical blockers standing between a customer and their next stage of growth
• Run executive business reviews that connect WorkOS usage to customer outcomes and set up the next expansion conversation
• Forecast accurately and maintain pipeline hygiene across your accounts
• Feed structured expansion signal back to Product — what customers are asking for, what's blocking adoption, and what would unlock the next tier of spend

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