Senior End-User Support Engineer

Responsibilities

• Deliver a blend of in-person and remote support services to end users at the site
• Handle the configuration and setup of computer hardware, systems, printers, and scanning equipment
• Collaborate with service providers and network engineers to address and resolve technical concerns
• Perform ongoing upkeep of meeting room equipment to keep it functioning properly
• Make sure ticket handling adheres to SLA standards and meets response time commitments
• Spearhead software installation tasks and work through any technical issues that emerge
• Take ownership of incident tickets from the moment they're filed until they reach resolution
• Carry out routine server room maintenance to ensure equipment remains reliable
• Manage cabling organization and upkeep for IT-related hardware
• Follow established IT Work Instructions when completing everyday responsibilities

Languages