End-User Support Engineer

Responsibilities

• Extend both on-site and remote assistance to end users located at the facility
• Oversee the installation and setup process for computer hardware, systems, printers, and scanning equipment
• Maintain ongoing communication with service providers and network engineering teams to work through technical challenges
• Ensure meeting room equipment stays properly maintained and ready for use
• Confirm that ticket handling stays within agreed SLA windows and response benchmarks
• Direct software rollout efforts and resolve any technical snags that surface during the process
• Manage incident tickets across their entire lifespan, starting from initial logging through final resolution
• Carry out upkeep tasks in the server room to keep all systems operating reliably
• Take charge of arranging and maintaining cable organization for IT hardware
• Operate according to documented IT Work Instructions when performing routine tasks

Languages