Associate Manager, Strategy & Operations

Responsibilities

• Own the product line: Take end-to-end ownership of your products.
• Set the strategy, define the goals and KPIs that measure success, and prioritize where to invest. You will build the business case, the financial model, and the operating plan, then carry them through launch and into growth.
• Lead cross-functionally: Bring Product, Engineering, Analytics, Implementation, Sales, Marketing, and
• Support behind a plan and hold partners accountable to it without formal authority. You will be the connective tissue that keeps a launch on schedule and the feedback loop that informs what gets built next.
• Analyze: Pair complex data analysis with qualitative insight from merchants and frontline teams to guide strategic decisions. You will build your own models and translate what you find into action that improves both the merchant experience and internal execution.
• Design and launch zero-to-one tests, pilot AI-powered tools, build demos or prototype agents, and configure internal tooling that improves speed, accuracy, or effectiveness. You will move quickly to retire what does not work and scale what does.
• Represent the merchant
• Act as the voice of the merchant and the field, leading discovery interviews and synthesizing feedback from Sales, Implementation
• Support, and merchants themselves to help influence product roadmaps and go-to-market priorities. You will ensure our products resonate with restaurants and scale with repeatable excellence.
• Scale learnings: Codify what works.

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