Senior Staff SDET, Customer Engineering

Responsibilities

• Own quality architecture and strategy
• Own quality architecture for our most critical systems and initiatives, defining long-term quality strategy aligned with business and product goals.
• Design shared quality platforms, automation frameworks, and test infrastructure that are adopted across multiple teams.
• Set the standard for what "great" looks like in quality engineering at scale.
• Lead our AI-driven testing strategy
• Build the guardrails that make AI-driven testing trustworthy: knowing when a self-healing agent is masking a real regression versus absorbing harmless implementation drift is the difference between leverage and liability.
• Own quality for our AI-powered product features — designing eval suites, golden datasets, LLM-as-judge scorers, and statistical approaches for non-deterministic behavior, plus testing for hallucination, safety, and response stability.
• Lead the operational maturity of our quality systems and signals — defining quality metrics, dashboards, and release confidence indicators, and leading post-incident analysis that informs architectural and process improvements.
• Champion customer-centric quality decisions, ensuring technical trade-offs reflect real user needs and long-term product value.
• Partner with Engineering and Product leadership to embed scalability and resilience into roadmap planning, not just technical design.

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