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Middle End-User Support Engineer
EPAM Systems
Poland · On-site · relocationSalary not disclosedfull-timeEPAM Systems Careers (offices abroad)
We are expanding in Krakow and need a Middle End-User Support Engineer to deliver hands-on, onsite assistance and maintain a reliable end-user environment. You will support users in person and remotely, administer Windows endpoints and Intune tasks, and ensure tickets meet SLA expectations.
Responsibilities
- Assist end users through onsite, face-to-face support as well as remote channels
- Configure and install computer hardware, systems, printers, and scanning equipment
- Partner with external service providers and network engineering teams to tackle technical issues
- Maintain meeting rooms by performing routine care to keep equipment operating smoothly
- Ensure ticket resolution stays within established SLA commitments and response timelines
- Handle software installation procedures and troubleshoot issues that occur
- Resolve incident tickets from creation through investigation to closure
- Complete regular maintenance tasks in the server room to maintain reliable system performance
- Keep IT equipment cabling organized and properly maintained
- Adhere to documented IT Work Instructions when performing everyday tasks
Languages
- Work format
- On-site
- Seniority
- Mid
- Posted
- 30 Oct 2026
- Last verified
- In the last 5 days
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