Implementation Specialist I

Affirm

Remote · United States$5,167–7,500 gross/mofull-timeAffirm Careers

As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

Responsibilities

Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
Identify and implement new operational processes to drive efficiency
Develop detailed technical documentation
Engage with internal stakeholders to define cross-functional workflows
Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set
What We Look For
Bachelor’s degree or equivalent experience
1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)
Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners

Languages

Work format: Remote
Seniority: Mid
Posted: 26 Oct 2026
Last verified: In the last 5 days

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