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Technical Support Engineer
Plaid
Remote · United States$6,156–9,167 gross/mofull-timePlaid Careers
This position requires employees to be primarily located within the Pacific Time Zone and to work Pacific Time business hours. Plaid Support ensures our customers' applications can help their consumers live their best financial lives by ensuring our products continue to operate as expected.
Responsibilities
- Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
- Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- Work on projects with other TSE’s to improve internal and external processes
- Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- Assist GTM teams with customer escalations
- Collaborate with EPD teams on issue resolution
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 6 Oct 2026
- Last verified
- In the last 5 days
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