Sr. Customer Success Manager, Federal

Abnormal Security

Remote · United States$11,620–13,667 gross/mofull-timeAbnormal Security Careers

As a Customer Success Manager, Federal you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform. Acting as a trusted advisor, you’ll align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while providing feedback to internal teams.

Responsibilities

Portfolio Management
Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value
Success Planning
Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy
Expansion Opportunities
Identify upsell and cross-sell opportunities based on customer needs and platform adoption
Product Knowledge
Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption
Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions

Languages

Work format: Remote
Seniority: Lead
Posted: 10 Sept 2026
Last verified: In the last 5 days

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