Senior Product Manager (AI Automation)

Responsibilities

• Own the roadmap and prioritisation for the product line: decide what to build, in what order and why, and deliver against measurable savings targets.
• Work with support operations to understand how processes work in practice, identify automation opportunities and turn operational pain points into shipped solutions.
• Analyse processes, volumes, costs and expected outcomes; build data-driven business cases and assess whether initiatives should be piloted or scaled.
• Define scope, business logic and requirements for automation initiatives, including exceptions, dependencies and cases that need to remain under human control.
• Partner with BPM engineers, backend developers, the LLM team, QA and process owners to align on solutions and delivery.
• Run several initiatives in parallel, balancing new automation opportunities, active projects and infrastructure work.
• Help shape how the team works, including product documentation standards, phased delivery and the path from pilot to production.
• Use AI tools such as Claude Code or Codex in your day-to-day work for analysis, prototyping and documentation—and critically validate their outputs.

Languages

Required

• 4–6 years of experience in product management, ideally with automation or AI initiatives that delivered measurable business results.
• Hands-on, regular experience with AI agents such as Claude Code or Codex, as well as a working understanding of prompt engineering, model selection and LLM integrations.

Nice to have

• Strong analytical and research skills, including process analysis, opportunity sizing, project economics and data-informed prioritisation.
• Confidence working with complex processes, multiple stakeholders and cross-functional technical teams.
• Strong communication and stakeholder-management skills: able to align business and technical teams, manage competing priorities and advocate for automation without losing sight of service quality.
• Experience with customer support or contact-centre operations.
• Familiarity with BPMN and workflow tools such as Camunda.

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