Bilingual Customer Experience Specialist (Spanish)

Responsibilities

• Resolve edge cases by carefully following documented procedures, seeking guidance when needed, and escalating to the appropriate teams when issues fall outside standard paths.
• Conduct thorough investigations into customer issues—reviewing account history, order details, and prior interactions—to ensure accurate and fair outcomes.
• Create internal transfer tickets and document cases with clear, detailed notes so downstream teams have the context they need to resolve issues efficiently.
• Act as a positive team player and informal leader by modeling best practices, sharing tips and insights with peers, and contributing to a supportive, inclusive team environment.

Languages