Ecosystem Operations Specialist

Responsibilities

• Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution.
• Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance.
• Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers.
• Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions, including attribution, program compliance, and post-sales support.
• Identify and route exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions to the appropriate owner.
• Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services
• Partner eligibility, Letters of Authorization, and channel price files.
• Collaborate with Programs and policy owners on required notifications, documentation, and compliance reporting.
• Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects.
• Support month-end close, recurring data controls, and ad hoc reporting tied to projects and company objectives and key results.

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