End-User Support Engineer

Responsibilities

• Offer hands-on and remote support to end users working within the location
• Handle setup and configuration tasks for computer hardware, systems, printers, and scanners
• Stay in contact with service providers and network engineers when technical problems need resolving
• Take care of meeting room upkeep to ensure equipment functions as expected
• Make certain tickets are addressed within SLA timeframes and response expectations
• Oversee software deployment while troubleshooting any issues that come up along the way
• Take charge of incident tickets from the moment they're opened until they're resolved
• Perform maintenance duties within the server room to keep all equipment functioning properly
• Oversee cable management and organization for IT-related equipment
• Comply with all documented IT Work Instructions throughout daily responsibilities

Languages