Senior Supply Chain Business Transformation Manager

Responsibilities

• Lead end-to-end business transformation initiatives across Supply Chain Operations, including Planning, Logistics, Manufacturing, Repair Operations, Service Supply Chain, Returns (RMA), and Customer Operations.
• Partner with business leaders to identify strategic opportunities, operational problems, and process improvements that drive measurable business outcomes.
• Redesign business processes and operating models to improve efficiency, scalability, visibility, automation, and customer experience.
• Translate business requirements into clearly defined capabilities, user stories, business requirements, and functional specifications.
• Partner with IT, Engineering, Data Engineering, AI/ML, and Analytics teams to design and deliver enterprise solutions.
• Drive adoption of AI, advanced analytics, and automation capabilities that improve operational decision-making and workforce productivity.
• Champion modern digital supply chain capabilities including Control Towers, Supply Chain Visibility, Planning Transformation, Data Platforms, Predictive Analytics, AI-assisted Operations
• Define business benchmarks and success metrics while ensuring solutions deliver measurable operational improvements.
• Lead change management activities including business readiness, process adoption, communications, and user enablement.
• Continuously evaluate emerging technologies and recommend innovative approaches that improve supply chain performance.

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