Customer Care and Resolution Specialist

Responsibilities

• Evoca is seeking a Customer Care and Resolution Specialist who will be responsible for monitoring adherence to service culture and standards, managing customer complaints and suggestions, as well as supporting the implementation of measures aimed at enhancing service quality.
• We are committed to ensuring everyone can flourish in their roles by creating a working environment that supports wellbeing and provides a generous benefits package, a wide range of career and personal development opportunities. By joining Evoca, you will get:
• large opportunities for continuous learning and development (participation in international conferences, business trips abroad, opportunities to get international certifications and study in top universities worldwide).
• identifying and analyzing issues arising from complaint investigations and developing and implementing appropriate measures aimed at their resolution;
• providing professional and methodical support to service employees aimed at improving customer service quality.

Languages

Nice to have

• good command of Russian and English.

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