End-User Support Engineer

Responsibilities

• Deliver assistance to end users at the site, covering both in-person and remote support scenarios
• Set up and configure computer equipment, systems, printers, and scanning devices
• Liaise with service providers and network engineering staff to address technical concerns
• Keep meeting room equipment in proper working condition through regular upkeep
• Guarantee that SLA targets are met and tickets receive prompt responses
• Manage the installation of software and address any accompanying technical difficulties
• Process incident tickets throughout their full lifecycle, from logging to closure
• Look after the server room to ensure equipment continues operating without issues
• Handle the organization and upkeep of cabling for IT equipment
• Adhere to established IT Work Instructions while carrying out day-to-day tasks

Languages