Global Program Manager - Development Cloud

Responsibilities

• Own and drive the successful execution of complex, multi-functional Global R&D Vault implementations (Clinical, Regulatory, and Safety) at our strategic accounts, ensuring measurable business impact and financial excellence
• Forge and cement deep, trusted-advisor relationships with customer IT and business executives to define, secure buy-in for, and govern the long-term R&D transformation roadmaps
• Strategically lead and align all cross-functional Veeva teams—Sales, Product, Strategy, and Services—acting as the primary executive liaison to deliver unified, outcome-driven programs and unlock maximum value for the customer
• Champion the growth trajectory of the account by crafting, negotiating, and leading services contracts and implementation proposals that expand customer value and product adoption
• Act as the ultimate program governance leader by proactively anticipating risks, resolving complex internal and external challenges (the first line of escalation), and inspiring excellence across diverse project teams
• Ensure long-term success and continuity by overseeing smooth transitions from implementation into post-deployment operations and ongoing customer enablement teams
• Communicate proactively and with executive clarity, ensuring all stakeholders at all levels are fully aligned, informed, and motivated to achieve world-class results
• Own the Future of Life Sciences R&D. At Veeva, you won't just manage programs—you'll drive monumental, global R&D transformation for our most strategic Vault customers across Europe.

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