Senior Support Engineer (Atlassian)

Responsibilities

• Manage and configure Jira Cloud environments to meet organizational needs
• Evaluate and enhance current workflows, permission schemes and automation rules
• Design, test and deploy automation rules to streamline workflows and processes
• Establish and maintain Jira projects, schemes, workflows, permissions and notifications
• Document both existing and newly created processes within Jira
• Handle user creation, permissions and projects on a daily basis
• Maintain and expand existing Python scripts using Atlassian Python APIs
• Govern changes to permission schemes, screens and workflows via automation and scripting
• Construct automation for the creation and modification of projects, schemes and workflows
• Track and troubleshoot Jira Cloud issues, delivering timely resolutions

Languages