Associate, Strategy & Operations, Merchant Onboarding & Experience

DoorDash

Remote · United States$6,233–9,167 gross/mofull-timeDoorDash Careers

The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end-to-end onboarding experience for small and medium-sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross-functional teams. This role acts as the single-threaded owner for SMB onboarding, ensuring merchants are launched quickly, accurately, and with minimal friction through data-driven insights, process automation, and clear ownership alignment.

Responsibilities

Process Visibility & SLA Tracking
Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements.
Root Causing Blocked Cases
Develop a shared tracker for blocked cases, analyze trends, and work with cross-functional partners to resolve issues and implement sustainable fixes.
Integrations Enablement
Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2026.
Product & Tooling Guidance
Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work.
Cross-Functional Collaboration
Partner with MXO, GTMT, IA, Sales, and Product to ensure end-to-end alignment on onboarding priorities and execution.

Languages

Work format: Remote
Seniority: Mid
Posted: 17 Oct 2026
Last verified: In the last 5 days

Similar roles

Keep looking

More Operations jobs in Armenia and remote All IT vacancies Internships and entry level