Technical Customer Support Specialist

Responsibilities

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved
• Provide high-quality technical support in English
• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations
• Identify patterns across support tickets and surface product gaps to engineering and product teams
• Build and maintain documentation that actually helps — clear, accurate, and kept up to date
• Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
• What you bring
• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience
• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself
• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript

Languages