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Senior Support Engineer
Nebius
Remote · United States$12,500–16,667 gross/mofull-timeNebius Careers
We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients. This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.
Responsibilities
- Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
- Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
- Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
- Develop Python and Bash automation scripts to streamline processes and optimize workflows.
- Provide timely updates and clear customer explanations regarding issue status and resolutions.
- Escalate unresolved problems promptly to ensure minimal service disruption.
- Maintain and improve technical documentation to support troubleshooting and issue prevention.
Languages
- Work format
- Remote
- Seniority
- Senior
- Posted
- 28 Oct 2026
- Last verified
- In the last 5 days
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