Product Support Specialist - Americas

Responsibilities

• Hello! We're Jason and Charlie, Support Managers at Ashby. We’re excited to share that we're hiring Product Support Specialists in North America.
• Over the past few years, we’ve built a team of Ashby experts who delight customers through keen attention to detail, deep product knowledge, and fast, thoughtful support. By joining the team, you’ll contribute to delivering that same world-class experience.
• Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
• Developing workflow automation allowing for better team cohesion and efficacy.
• You've done B2B support across company sizes, from SMB to enterprise.
• Your recent experience is primarily customer success management, account management, or customer onboarding
• You're more drawn to coordination, enablement, or team leadership than spending your days deep in tickets.
• You avoid getting in the weeds of solving technical problems; each member of our support team is highly technical and capable of solving deeply complex tickets.
• You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area.
• We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

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