Principal Customer Success Manager, Public Sector UKI

Responsibilities

• Build Strategic Trusted Advisor Relationships
• Partner with senior civil servants, IT leaders, and transformation directors across UK & Ireland Public Sector accounts (including Central/Local Government, NHS, Higher Education, and national bodies) to align Atlassian solutions with their strategic digital mandates.
• Champion Cloud Migration & Digital Transformation: Guide public sector customers through major transformation initiatives with a primary focus on cloud migration scenarios, helping organisations transition seamlessly from legacy/on-premise deployments to Atlassian Cloud. Enable customers to harness our AI capabilities…
• Drive Value Realisation & Success Planning: Formulate and execute comprehensive Customer Success Plans and Executive Business Reviews (EBRs/QBRs), ensuring measurable ROI, high user adoption, and long-term customer health across complex public sector bodies.
• Navigate Public Sector Procurement & Ways of Working: Leverage your understanding of government governance, data/security standards, and public sector procurement rhythms and frameworks to overcome adoption blockers and accelerate deployment timelines.
• Cross-Functional Alignment
• Collaborate closely with Enterprise Sales, Solutions Engineering, Cloud Migration specialists, Product teams, and Atlassian Solution Partners to advocate for public sector requirements and ensure smooth customer lifecycle delivery.
• Your Background
• Overall Customer Success & Public Sector Experience: 8+ years in Customer Success Management or a transferable customer-facing role (Technical Account Management, Advisory Consulting, Professional Services, Engagement Management) supporting complex strategic accounts, including 3–5+ years working with, advising, or…
• Complex Enterprise Portfolio Management: Experience supporting strategic customers from major enterprise technology leaders.

Languages