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Customer Support Specialist - Trial to Hire
Donorbox
Remote · Latin AmericaSalary not disclosedfull-timeDonorbox Careers
We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues.
Responsibilities
- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the
- Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the customer experience
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 2 Feb 2026
- Last verified
- In the last 5 days
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