Staff Product Manager, Telephony

Responsibilities

• Own the telephony roadmap.
• Build a clear point of view on where the product is going, and decide what gets built and when, in partnership with engineering.
• Meet enterprises where they are. SIP has as many interpretations as there are vendors. Decide what compatibility we take on, and when, so connecting an existing carrier, PBX, or contact center platform is straightforward instead of a project.
• Take native telephony global. Extend LiveKit Phone Numbers well beyond its US starting point, with the country coverage and regulatory footing to make buying a number from us the obvious choice.
• Get deep with customers and data. Understand how teams actually run phone-based agents in production, from the first trunk they configure to the calls that go wrong, and let that shape priorities.
• Own the economics. Telephony is already a meaningful business with real carrier costs behind it.
• Own pricing, packaging, and margin as volume grows and our footprint expands.

Languages