Technical Support Engineer

Responsibilities

• Support & Troubleshooting
• Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones.
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.
• Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes.
• Document and reproduce customer-reported bugs with enough detail that the right people can act on them quickly.
• Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
• API & Technical Expertise
• Get hands-on with customers who are building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence, from authentication and pagination to rate limiting, error handling, and webhooks.
• Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices.
• Support customers with the Embedded API and Airbyte MCP, covering source creation, connector template management, and widget token authentication.

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