Forward Deployed Engineer

Responsibilities

• Partner directly with enterprise customers to design, build, and implement Kong-based solutions across cloud, hybrid, and on-premise environments.
• Lead hands-on implementation efforts for API gateways, AI gateways, service mesh, developer portals, and related connectivity technologies.
• Build automation frameworks, migration tooling, custom integrations, and reusable accelerators to simplify customer adoption and modernization efforts.
• Drive migration initiatives from legacy API management platforms to Kong.
• Work closely with customer developers, platform teams, architects, security teams, and executives to solve complex technical and operational challenges.
• Develop production-grade code, scripts, plugins, CI/CD integrations, Kubernetes automation, and infrastructure tooling as part of customer engagements.
• Collaborate with Kong Product and Engineering teams to influence roadmap priorities based on real-world customer feedback and implementation learnings.
• Create reusable best practices, technical assets, reference architectures, documentation, and design patterns to scale delivery excellence across the organization.
• Support strategic customer initiatives involving AI connectivity, governance, platform modernization, and cloud-native transformation.

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