Senior Customer Solutions Engineer

Responsibilities

• Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
• Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
• Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
• Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
• Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
• Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
• Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
• Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
• Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
• Partner with

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