ServiceNow Developer, AI & Intelligent Automation

Responsibilities

• Collaborates with cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications and solutions.
• Designs, builds, tests, implements, documents, and supports scalable ServiceNow solutions, including service catalog offerings, workflows, self-service capabilities, and Flow Designer automations, using established platform standards.
• Integrates ServiceNow with enterprise systems and manages the associated data exchange.
• Develops and maintains business rules, assignment and approval rules, client scripts, flows, and other platform components.
• Applies working knowledge of AI and intelligent automation concepts, including generative AI, predictive models, and automation/RPA approaches, to translate business and operational requirements into practical ServiceNow solutions.
• Contributes to decisions on whether AI, automation, or standard ServiceNow configuration best addresses a given business need.
• Configures, integrates, tests, implements, and supports approved ServiceNow AI and intelligent automation capabilities, applying required data quality, security, privacy, access control, human oversight, testing, and monitoring standards.
• Identifies automation and AI-enabled improvement opportunities and provides technical input on feasibility, dependencies, risks, and implementation needs, drawing on broader AI and automation knowledge beyond ServiceNow-specific tools.
• Contributes to proofs of concept and pilots for new AI and automation capabilities.
• Provides technical input to project planning, estimation, and delivery; organizes work through initiatives, epics, stories, and tasks; and communicates progress, dependencies, and risks.

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