AI Provider Operations & Support Engineer

Responsibilities

• Tooling for benchmarks, onboarding and internal operations (~60%)
• Build internal tools to help speed up the model onboarding process
• Build internal evals to quickly evaluate models and endpoints
• Document internal processes and prime them for automation
• Model Launches & Provider Partnerships (~40%)
• Run end-to-end launch playbooks for various model types (text, audio, image, audio, video, embeddings, and rerankers): scoping, test plans, latency/quality checks, pricing & quotas, docs, and announcement assets.
• Coordinate with model providers to integrate, QA, and hit ship dates.
• Maintain clear versioning and release notes; manage deprecations and migrations.

Languages