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IT Support Specialist II
Hims & Hers
Remote · United States$8,333–10,000 gross/mofull-timeHims & Hers Careers
We are seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support across the company. This role serves as the primary escalation point for Tier 1 support, resolving the more complex technical issues that Tier 1 can't resolve, while also offering day-to-day guidance and mentorship to the broader support team.
Responsibilities
- Manage and maintain devices using MDM solutions such as JAMF and Intune, including creating and enforcing policies through tools like Automox
- Implement and maintain endpoint security best practices to protect company devices and data
- Maintain a high standard of attention to detail, quality, and confidentiality across all support interactions and documentation
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 5 Oct 2026
- Last verified
- In the last 5 days
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