Senior End-User Support Engineer

Responsibilities

• Provide end users with a combination of face-to-face and remote assistance at the location
• Take care of configuring and setting up computer hardware, systems, printers, and scanning tools
• Team up with service providers and network engineers to identify and fix technical problems
• Carry out continuous maintenance of meeting room equipment to keep everything operational
• Confirm that ticket management stays compliant with SLA benchmarks and response time goals
• Lead the charge on software installation work and resolve any technical hurdles along the way
• Manage incident tickets from the point of submission through to complete resolution
• Execute regular maintenance activities in the server room to keep equipment functioning smoothly
• Oversee the arrangement and maintenance of cabling connected to IT hardware
• Comply with established IT Work Instructions as part of daily job functions

Languages