Senior Product Manager (Business Applications Development)

Responsibilities

• In this role, you’ll lead the strategy for BAD (Business Application Development) Product. You’ll tackle the complex web of purchases, subscriptions, organization administration, and usage-based services, making sure our customers have a smooth, coherent experience every step of the way.
• You’ll work closely with engineering, design, analytics, QA, and BAD Platform, as well as Sales, Customer Success, and Finance teams. You’ll have the autonomy to drive product discovery, validate hypotheses through data and experimentation, and define the long-term vision for our licensing and administration ecosystem.
• Day to day, you will
• Define and execute the product vision, strategy, and roadmap for BAD Product systems.
• Uncover user friction through customer research, support data, telemetry, and feedback from internal teams.
• Map and improve end-to-end customer journeys covering purchasing, subscriptions, licensing, and administration.
• Identify gaps, overlaps, and inconsistencies across sub-systems to build a clear, unified user experience.
• Partner with engineering, design, analytics, and QA from early discovery through launch and continuous iteration.
• Define and track key product metrics for adoption, conversion, and support demand.
• Communicate product direction, trade-offs, and progress clearly to cross-functional stakeholders.

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