Knowledge Architect and Product Enablement Expert

Responsibilities

• ✨ Shape the future, sustain growth – Make a difference now and build for long-term success.
• Propose the order of that work, with clear reasons based on how much each topic is used and how often it changes, and agree with the manager of the team.
• Lead the team through that work. You do not do it alone. You decide the method, you explain it, you review the result, and you keep the quality consistent across markets and people.
• Create the working guides, examples and short training sessions that make the new way easy to follow, and update them as the method changes.
• Build new skills inside the team: how to write a small self-contained fact, how to review generated content, how to spot a knowledge gap, how to work with content that lives in a repository, and how to test an AI assistant's answers.
• Identify the types of knowledge that the code simply does not contain: differences between markets and plans, the wording on screen, what the patient sees, screenshots. For each type, design a way of getting that information that we can repeat every time, together with Product Managers, Product Marketing and Product Experts.
• 4 to 7 years of experience in technical writing, documentation engineering, knowledge management, developer experience, solutions engineering or something comparable, with real ownership. This is not a first job in the field.
• Experience designing content structures: small self-contained pieces of content, labels and metadata, standards that you defined and then made other people follow. Markdown, YAML or JSON as formats you use every day.
• Proven ability to get busy experts to review facts quickly, and to design the format that makes that possible.
• The independence to build a role that has no precedent in the company: you will define it, defend its limits, and raise risks before they become blockers.

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