Solution Engineer

Responsibilities

• Own outcomes end to end - discovery, modelling, implementation, performance tuning, production hardening, and the measurement that proves it worked. Not a handoff at each stage. Yours.
• Build, not describe - design and ship decision solutions on our modelling, reasoning, and learning stack: ontologies over customer data, rules, graph analytics, optimisation formulations, predictive models
• Fill the gaps yourself - when a customer workflow is blocked on something the platform doesn't do, scope it and build it. Then push the general version upstream: read our source, form a hypothesis before you escalate, open the PR.
• Close the loop with Product - every deployment generates a signal. Bring back reproductions, patterns, and specific failure modes ("the only way I could express this was by abusing X in this way"), not vibes. You are one of the loudest inputs into our roadmap.
• Run technical discovery that gets to the truth - workshops, demos, and proofs of concept designed to find out whether we can actually solve the problem, not to look impressive.
• Leave things better than you found them - document as you go, in the repo, same week. Turn one-off work into reusable reference implementations so the next person starts where you finished. No branch of yours should be diverging for a month.
• Refuse shortcuts that compound - no undocumented config drift, no "it works now" without knowing why it broke, no restarting the service before you've captured the evidence.

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