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Customer Support Engineer
Vercel
Remote · AustraliaSalary not disclosedfull-timeVercel Careers
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes.
Responsibilities
- Handle cases for all Vercel customers.
- Handle customer issues outside of regular case channels.
- Work with the community to provide advice and assistance.
- Develop and improve internal tools alongside engineering.
- Complete engineering work on a regular basis.
- Specialize in a specific product area and owning that within the team.
- Improve internal documentation, processes, and policies.
- Assist Customer Success Managers with Enterprise requests.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 21 Oct 2026
- Last verified
- In the last 5 days
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