Revenue Operations Lead

Responsibilities

• You will assist in the design, reliability, and evolution of the systems and reporting that GTM runs on. You'll set priorities, lead cross-functional programs end to end, and raise the operational bar for the function.
• Assist the RevOps team in defining the systems roadmap. Help define priorities, make build/buy/defer tradeoffs, and align stakeholders on sequencing
• Assist in complex, cross-functional programs (system migrations, integrations, automation initiatives) from scoping through adoption and measurement
• Build and maintain the dashboards, reporting, and analytics that measure customer satisfaction, account health, tool adoption, and utilization across the revenue organization
• Develop account-level reporting that shows how tools and workflows are actually being used, where adoption is strong or weak, and what actions would improve effectiveness
• Package complex usage and performance data into decision-ready insights, and translate that analysis into practical recommendations, enablement, and operating guidance for Sales, CS, and GTM leadership
• Assist in technical ownership of core GTM tooling, including Gainsight, designing scalable architecture, data models, and workflows rather than administering someone else's design
• Define and enforce data quality standards, and own the reporting layer GTM leadership uses to make decisions
• Create presentation-ready narratives that explain queries, reports, dashboards, and recommended actions to both technical and non-technical audiences
• Partner with Sales, CS, Finance, and Product leadership as a business advisor. Translating ambiguous business problems into system and process solutions

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