North America Logistics Execution Program Manager

Responsibilities

• Responsible for overseeing operational programs and projects that support logistics processes and partner performance; setting goals and 3PL performance objectives and driving performance improvement activities with suppliers and cross functional teams to assure operations efficiency, speed, and productivity.
• Develop and deliver initiatives and assignments from inception to close-out, on time and within scope and budget.
• Lead and maintain efficient delivery of all services.
• Develop recommendations and presentations to Executive Management on matters pertaining to operational changes, rule and process updates, incident investigation and response, long term strategies, and engineering project operations impacts.
• Own the development of logistics programs, including building out future AI/automation capability.
• Lead continuous improvement initiatives (Lean, Six Sigma tools) to reduce cost, cycle time, failures, and optimization, while increasing capacity and quality.
• Develop capacity planning and inventory strategies based on projected demand to support product launches and seasonal demand spikes, in addition to leading organizational change; ramping new sites and/or lanes, rollout of new systems (TMS, ERP integrations), SOPs, training, and governance.
• Collaborate in the development, implementation, and administration of business continuity plans (disruption mitigation, contingency carriers, accidents, emergencies, inclement weather, natural disasters, and geopolitical events) and business continuity related communication for internal and external partners.
• Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success, global trade, tax, IT, security) to align service SLAs with supplier commercial commitments.
• Evaluate, develop, recommend, and communicate new or revised policies, programs and procedures that impact cross functional operations, including policies, Standard Operating Procedures (SOP), communication protocols, business processes, and development of Key Performance Indicators and reporting.

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