Lead Operational Intelligence Engineer

Responsibilities

• Ensure observability and search platforms exceed business SLAs in terms of availability, functionality, performance, and security
• Deliver technical leadership when complex incidents arise and ensure prompt escalation of resolutions during on-call shifts
• Create and maintain thorough platform documentation, standard operating procedures, and knowledge-sharing materials
• Work with cross-functional teams, stakeholders, and vendors to manage operational needs, advance strategic initiatives, and handle installations, troubleshooting, and upgrades
• Drive improvements to platform features and self-service tools, including advanced Elastic Synthetics and automated chargeback processes
• Design and build proofs-of-concept to advance platform innovation, such as AI-driven observability, sophisticated data processing models, or migration to Kubernetes-based platforms
• Guide the construction, deployment, and upkeep of Elastic clusters using Infrastructure-as-Code tools such as Terraform and Ansible, and coach team members on best practices
• Manage platform lifecycle tasks, such as component upgrades, capacity planning, cost optimization, and adapting to new compliance requirements
• Regularly evaluate and optimize ELK stack performance, covering ingestion, indexing, and query tuning for large-scale environments
• Build and improve alerting and incident management processes by integrating advanced monitoring tools like Kibana Rules, Watchers, and PagerDuty

Languages