Senior Sales Engineer

Responsibilities

• Provide technical support and relationship management for existing enterprise customers, acting as a trusted technical advisor throughout the partner lifecycle.
• Partner with the Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations, and present compelling product and technical use cases to prospective clients.
• Guide new enterprise customers through API integration, implementation, and onboarding.
• Act as the voice of customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements into clear specifications for Alpaca's global engineering team.
• Serve as the product and technical subject matter expert, capable of thoroughly understanding and articulating all aspects of the Alpaca platform to diverse audiences and stakeholders.
• Work closely with local compliance and operations teams to understand local and regional product requirements.
• Own technical sales engagement end-to-end: discovery calls, solution validation, RFPs, and security questionnaires that win deals; lead demo strategy and execution.
• Create sales support materials and documentation for new features and products, where needed.
• Coordinate with local regulators, vendors, and partners, and relay those requirements to global product and engineering.
• Help customers successfully adopt Alpaca's platform while maintaining a high standard of technical and customer support; travel as needed.

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