Community Manager

Responsibilities

• Help customers succeed and grow with Wiz
• Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead. Explore ways to leverage AI and automations to execute these programs at scale.
• Foster customer to customer engagement
• Build programs that drive deeper customer to customer engagement where customers are actively contributing to the community, answering peers’ questions, and sharing best practices.
• Encourage feedback that shapes the product: Establish clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction.
• Partner closely with product teams on how best to utilize the community to bring real-time customer insights into their workflows.
• Scale self service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty.
• Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.

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