Engineering Manager, Site Reliability

Responsibilities

• Lead, mentor, and develop a team of Site Reliability Engineers, establishing clear goals, providing actionable feedback, and supporting career growth and professional development.
• Set the team’s technical direction and priorities for improving the reliability, scalability, availability, performance, and operational readiness of Instacart’s systems.
• Partner with engineering, product, security, infrastructure, and other cross-functional teams to define reliability standards, influence system design, and deliver initiatives that improve the customer and developer experience.
• Drive incident management and operational excellence, including incident response, post-incident learning, service-level objectives, capacity planning, observability, and continuous risk reduction.
• Communicate clearly with technical and non-technical stakeholders, bringing transparency to reliability risks, project status, tradeoffs, and decisions.

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