Sr. Technical Account Manager

Responsibilities

• Design, build, and improve customer automations
• Translate complex processes into practical workflow architectures covering data movement, business logic, exception paths, and operational controls.
• Build alongside customer teams to move high-value use cases from concept to reliable production operation.
• Identify recurring failures and improve error handling, monitoring, alerts, fallback behavior, and recovery processes.
• Lead proactive technical partnerships
• Develop a strong understanding of each customer’s priorities, systems, technical constraints, governance needs, and automation maturity.
• Create technical account plans that identify valuable use cases, architectural recommendations, risks, and next steps.
• Lead working sessions, architecture reviews, implementation discussions, and executive conversations.
• Drive customer and team outcomes through internal partnership
• Partner closely with Customer Success to connect technical priorities to adoption, realized value, retention, and growth.

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