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Service Excellence & Improvement Team Specialist
Armenia · On-siteSalary not disclosedfull-timeEvocabank Careers
Evoca is seeking a Service Excellence & Improvement Team Specialist who will be responsible for analyzing, optimizing and automating banking service processes, as well as implementing initiatives aimed at increasing their efficiency. What will you gain?
Responsibilities
- conduct comprehensive studies of customer service processes and service delivery workflows across various branches
- identify and analyze issues arising during the customer service process
- identify opportunities for process simplification, optimization, automation and digitalization and develop relevant proposals
Languages
- Work format
- On-site
- Seniority
- Mid
- Added
- 13 Nov 2026
- Last verified
- In the last 3 days
Nice to have
- work experience with the AS-Bank (ArmSoft) system
Evocabank
Armenian commercial bank, hiring in Yerevan and its branches.
- Finance / Banking / Insurance
- Yerevan, Armenia
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