Lead Cloud Onboarding Architect

Responsibilities

• Own complex and escalated setup engagements
• Lead Guided Setup for our most technically complex, strategically important, and highest-visibility enterprise accounts across all four milestones: data warehouse/repository configuration, SSO, RBAC/SCIM, and user access
• Serve as the senior technical escalation point when setup issues threaten onboarding timelines or customer activation, including complex PrivateLink, OAuth, SSO, networking, and identity scenarios
• Work directly with customer technical stakeholders and administrators to understand their environment, identify risks, and guide them toward a successful configuration
• Anticipate technical blockers early and create clear plans to resolve them before they impact the broader onboarding program
• Make sound scoping decisions about what belongs in Guided Setup versus Customer Solutions Engineering, Product, or post-onboarding work
• Ensure complex engagements maintain the same high bar for customer experience, documentation, and technical quality as standard setups
• Raise the bar for the team
• Act as a technical mentor and coach for Cloud Onboarding Architect I/IIs, helping them develop their troubleshooting, platform expertise, and customer-facing skills
• Serve as a thought partner for COAs working through technically challenging or ambiguous customer situations

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