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Product Support Specialist I (Merchant Care)
Affirm
Remote · Canada$4,583–6,250 gross/mofull-timeAffirm Careers
Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved.
Responsibilities
- Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms
- Utilize various troubleshooting techniques to resolve complicated technical or configuration issues
- Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners
- Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization
- Build scalable support processes and engage with feedback to streamline workflows
- Drive merchant partner communication and outreach about new features and enhancements
- Aggregate feature requests based on merchant partner feedback to guide future product planning
- What We Look For
- Fluent in French as well as English
- Bachelor’s degree or equivalent experience
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 13 Oct 2026
- Last verified
- In the last 5 days
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