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Product Support Engineer
CookUnity
Remote · LatamSalary not disclosedfull-timeCookUnity Careers
We are looking for a Product Support Engineer with solid analytical and problem-solving skills, capable of communicating effectively with tech and business areas, along with having a strong level of technical background in technical troubleshooting and run database SQL queries. The Product Support Engineer owns the tracking of any incident that may impact our systems.
Responsibilities
- Contribute to the Product
- Support Backlog.
- Keep the CX, Engineering, and Business teams up-to-date.
- Quick-solve issues escalated by the 1st support level (CX team).
- Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary.
- Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident, research, follow-up).
- Build detailed reports on KPIs and trends.
- Availability for the on-call rotation.
Languages
- Work format
- Remote
- Seniority
- Mid
- Posted
- 15 Oct 2026
- Last verified
- In the last 5 days
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