Digital Sales Representative

Responsibilities

• In this role, you’ll
• Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, public sector, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
• Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise
• Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.
• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering
• Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.

Languages