Senior Product Manager, In-Person Giving

Responsibilities

• Own the In-Person Giving product thesis and a sequenced roadmap. Turn customer research, market evidence, and commercial context into clear calls on what to build, integrate, partner on, defer, or leave out.
• Drive discovery directly with nonprofit fundraising teams, event operators, finance teams, volunteers, donors, and GTM partners. Map full workflows before, during, and after an event, and separate real adoption blockers from expectations set by incumbent event platforms.
• Own delivery end to end with Engineering
• Design, Analytics
• Research, and QA. That covers requirements, acceptance criteria, edge cases, state transitions, and decision records, and staying close to QA and post-launch issues.
• Design for real event conditions: staff-led and self-service flows, mobile and optional hardware, unreliable connectivity, high-volume peaks, and operational recovery. Reuse existing payments, campaign, donor, reporting, CRM, and identity infrastructure wherever possible.
• Partner with the Peer-to-Peer team so shared capabilities are built once, not twice.
• Launch through early access programs (EAPs) with clear entry criteria, success measures, and scope. Align Product Marketing, Sales, CSM
• Support, Finance, Legal, and Operations on commitments and readiness.
• Own outcomes after launch. Connect product evidence to adoption, workflow completion, GPV, retention, and operational cost, then make an explicit recommendation: iterate, expand, change direction, partner, or stop.

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